Reviews
At Reliable Heating and Air, LLC we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 171 Reviews
Sam Mott
10/04/2024
10/04/2024
Chris and crew were very professional with the diagnosis, estimation, and repair work. They were prompt and as the business name suggests, reliable, among other things. The scheduling and completion of work was faster than originally expected and I was up and running in a few days with a brand new system complete with warranty which was filed by Chris himself, leaving no room for error on my part. My wife and I couldn't be more pleased with the quality and workmanship. The cost was very similar to other estimates also. I would recommend this company for any heating and air needs and will be using them in the future if needed. Thanks for your hard work Chris!
David Barker
09/24/2024
09/24/2024
Just had an incredible experience with Chris at Reliable Heating and Air. Chris came out to check out our location and gave us a full breakdown of what all he saw needed to be done. He also gave us several options for how we could fix the issues that needed to be addressed with our unit. Chris' work was not only fast, but incredibly high quality. He made an older walk-in cooler look and run like new. He also came out several times to check on it to make sure it was as perfect as possible. Chris is also an awesome person to talk to, and made the experience a learning opportunity for me as well. I look forward to working with him again in the future. 10/5 stars!!
Octavia Edwards
09/11/2024
09/11/2024
I hired Chris from Reliable Heating and Air to inspect HVAC units at a property I'm purchasing, and I couldn’t be more pleased. He was prompt, thorough, and extremely professional throughout the process. I appreciated his attention to detail and his willingness to explain everything clearly. I would definitely use Chris again and highly recommend him to anyone in need of HVAC services.
Marty Thomas
07/19/2024
07/19/2024
My 25 year old heat pump finally gave up the ghost. It was a good run, but now my house was 85 degrees. I am at the age where I really need AC. Called Reliable based upon recommendation of a friend and not wanting to deal with those companies that always seem to to have make several returns after install. Chris from Reliable responded to the call and walked me through options and the process for a new unit. Two days later he shows up with new unit and is in and out in 4 1/2 hours. Sitting here in my nice cool house and have a very professional looking install. They are very neat and meticulous, it not only cools well but looks good. Very pleased with the outcome, very quick response to MY emergency, took time to explain everything and answer all my questions. Would highly recommend them for a new unit or routine service. We'll done Reliable!
Martin Thomas
07/19/2024
Located in Summerville
07/19/2024
Located in Summerville
My 25 year old heat pump finally gave up the ghost. It was a good run, but now my house was 85 degrees. I am at the age where I really need AC. Called Reliable based upon recommendation of a friend and not wanting to deal with those companies that always seem to to have make several returns after install. Chris from Reliable responded to the call and walked me through options and the process for a new unit. Two days later he shows up with new unit and is in and out in 4 1/2 hours. Sitting here in my nice cool house and have a very professional looking install. They are very neat and meticulous, it not only cools well but looks good. Very pleased with the outcome, very quick response to MY emergency, took time to explain everything and answer all my questions. Would highly recommend them for a new unit or routine service. We'll done Reliable!
William Roberson
06/29/2024
06/29/2024
Chris showed up less than 2 hours after I called him, pointed out several issues with the A/C system that came with my house and determined why my aging system was dead, showing me clearly what was wrong. He had a finance plan with a lower interest rate than I could find elsewhere and had the new system picked up and ready the day I agreed to his itemized proposal. He used quality parts, explained what everything did and most importantly, got us cooling fast in this late June heat. We found him professional and friendly, with exceptional work. I would recommend him to anyone needing A/C work.
Linda A
06/15/2024
Located in Summerville
06/15/2024
Located in Summerville
My System went out on Sunday , I called Chris Monday morning and he came out within an hour. Once he arrived he was very professional and let me know what the diagnostic charge would be. He proceeded to check my unit in the attic and outside. He not only located the issue quickly he also checked and found that part was still under warranty therefore at no cost to me. Which I really appreciated. In addition to completing the issue for the service call he also took care of some issues that the original installers failed to do. He also took pictures of the before and after of everything he did.
Joseph Mart
06/07/2024
06/07/2024
My AC system was 20 years old and had failed. I knew I needed a new system so I called around to get a couple quotes, Chris was reasonable and explained all the details of his quote thoroughly. we set up a date for the install and everything went great, definitely recommend his services.
William Loring
06/07/2024
06/07/2024
Chris Hosch of Reliable Heating and Air finished a job up the street and at my request came by for an on-site check up and estimate of repairs or replacement cost including a detailed list of the parts labor for the whole job. He serviced the coolant so we'd be comfortable while deciding which choice we'd go with.
Because the unit was original and 18 years old and not to current minimums for our house size (his and online recommendations), we went with suggested best recommendation plus one additional item he'd noticed during the survey.
The quick response, details, and complete costs from Chris pleased both of us.
James Reese
05/27/2024
Located in Summerville
05/27/2024
Located in Summerville
My recent experience with Reliable Heating & Air was amazing. Chris, the owner and his crew tackled our emergency with super speed and accuracy. This company planned and executed the replacement of our three ton split unit A/C system in less than 24 hours. This job was complicated by the requirement to manufacture two new plenum boxes and perform extensive ductwork and insulation repairs. Chris showed his great skill and knowledge by troubleshooting and re-wiring the existing zone control board saving both time and money. This crew corrected long standing air flow issues which previously totally baffled a number of prior HVAC technicians. My wife and I offer our heart felt gratitude.ThanksJames and Karen Reese
Ken Wallace
05/20/2024
05/20/2024
Called Chris of Reliable Heating & Air for Spring checkup of our home A/C unit taking advantage of good weather before we depart on an Alaskan cruise. He came today and checked out our unit, both outside and in the attic. He installed replacement filters and verified airflow throughout the house; he also cleaned and flushed the drip tray. Five star response and service as usual.
Matthew King
05/13/2024
05/13/2024
Requested a quote for a full system replacement for my condo. Chris asked all the right questions to be sure I’d get what I needed. Very attentive to my wishes to get it done right but not going overboard with a too-large system when I didn’t need it. He stopped by the house, evaluated everything, asked a couple more questions and provided a quote. Name brand, excellent warranty and well thought out equipment. The quote was very reasonable when compared to another I had obtained from another area company. The install was done in a very organized and professional manner. Works great! In summary, excellent communication, no “over-selling”, prompt and clean installation, excellent communication throughout at very reasonable pricing for name brand equipment. I recommend Chris and his team any time!
Jamie Stokes
05/09/2024
05/09/2024
Our ac wasnt working Sunday, so Monday I called. Windows open-
I left a message. Received a call within minutes!
Let me tell ya. Chris, he is a gem!
He told me the cost for the diagnostic upfront had ALL documentation of the previous owners.
So informative! Like, he asked me if I wanted to see what "this, that" looks like after 8 years! Dude knows his stuff!
He hadn't been in my house in 6 or 8 years and it looked like the ac was brand new! He explained to me why it wasn't working, and showed me how it should work. He's the kinda guy that would loose sleep if he forgot to do something, or knows he didn't do something correctly, ya know. The man's honest.
He gave me the option to purchase a part that needed replaced, or I could buy it on my own. I love honesty. He had it on the truck, may as well just put it on and and go from there.
Did you know that each register air vent is like 49° and then they all equal out to the thermostat temp!? I didnt understand why he was checking the temp of the air. I never knew that! Or that the ac is really a dehumidifier takes all the moisture out if your house?
He's a godly man, knows his stuff and In my experience, he explains very thoroughly, (talks a bit much, but, its very much agreeable) detailed and follows up! There are so many companies I've worked with and THEY never follow up with their customers. I am glad Chris, is my Ac guy!
Kara Akins
04/23/2024
04/23/2024
Chris responded to our call for our AC unit within hours of the initial call. When he arrived he explained all of the costs for his services before he started working. He started his diagnosis process then moved on to the troubleshooting. He spent a number of hours checking and double checking to be sure all the issues had been addressed and resolved. Great guy to work with! Explained everything he was doing in detail. Would highly recommend Chris to anyone!
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